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The Internal Dispute Resolution Procedure
If your complaint is about a decision made by your employer, you should contact them directly, or contact us and we will send your complaint to your employer.
If your complaint is about us, write to:
West Yorkshire Pension Fund
PO Box 67
Bradford
BD1 1UP
Stage 1
You should normally make your complaint in writing within six months of the original decision. We will appoint a person to deal with the dispute. That person has two months to look at all the facts of the dispute and come to a decision.
If your case is complicated and we need more time, we will tell you this within two months of receiving your letter. We will also let you know when you can expect our decision.
Stage 2
If you disagree with the decision we made at stage 1, you have six months to tell us this. We will then send you Bradford Metropolitan District Council's address so you can send your complaint to them.
Bradford Metropolitan District Council has two months to look at the facts and reach a decision.
If you are not happy with the decision made at stage 2 you can ask the Pensions Ombudsman to look at your case. You can contact the ombudsman at:
11 Belgrave Road
London
SW1V 1RB
Phone: 020 7834 9144
Fax: 020 7821 0065
E-mail: enquiries@pensions-ombudsman.org.uk
You can ask The Pensions Advisory Service (TPAS) to help you at any time.
You can contact The Pensions Advisory Service at:
11 Belgrave Road
London
SW1V 1RB
Website: www.pensionsadvisoryservice.org.uk
Phone: 0845 6012923
If you would like to know more about the Internal Dispute Resolution Procedure, please contact us by any method listed on the contact us page.
If you disagree with the decision we made at stage 1, you have six months to tell us this. We will then send you Bradford Metropolitan District Council's address so you can send your complaint to them.
Bradford Metropolitan District Council has two months to look at the facts and reach a decision.
If you are not happy with the decision made at stage 2 you can ask the Pensions Ombudsman to look at your case. You can contact the ombudsman at:
11 Belgrave Road
London
SW1V 1RB
Phone: 020 7834 9144
Fax: 020 7821 0065
E-mail: enquiries@pensions-ombudsman.org.uk
You can ask The Pensions Advisory Service (TPAS) to help you at any time.
You can contact The Pensions Advisory Service at:
11 Belgrave Road
London
SW1V 1RB
Website: www.pensionsadvisoryservice.org.uk
Phone: 0845 6012923
If you would like to know more about the Internal Dispute Resolution Procedure, please contact us by any method listed on the contact us page.
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