| Category | Pensioners |
| Surveys sent out | 45000 (approx) |
| Surveys returned | 20253 |
About your pension advice |
|
When do you usually get your pension advice? |
% |
2 days before payday |
82.03 |
1 day before payday |
5.12 |
On payday |
3.26 |
1 day after payday |
0.58 |
2 days after payday |
7.43 |
Does your pension advice give you the information you need? |
% |
Yes |
98.93 |
No/did not answer |
1.07 |
| At the moment we send you a pension advice every month. We could just send you a pension advice in months when your pension amount changes. Would that be a good idea? | % |
| Yes | 32.39 |
| No/did not answer | 67.61 |
| About your newsletter | |
| Do you find the information in the newsletter useful? | % |
| Yes | 58.73 |
| No/did not answer | 41.27 |
| Do you find the information in the newsletter interesting? | % |
| Yes | 54.87 |
| No/did not answer | 45.13 |
| At the moment we send your newsletter once a year. Would you like it more often? | % |
| Yes | 75.22 |
| No/did not answer | 24.78 |
| If you answered Yes, how often would you like to get the newsletter? | % |
| Twice a year | 32.14 |
| 3 times a year | 7.42 |
| 4 times a year | 9.82 |
| Didn't say | 50.62 |
| About our Annual Report | |
| Do you think it's a good idea for us to send you our Annual Report? | % |
| Yes | 94.84 |
| No/did not answer | 5.16 |
Other
surveys:
Current members
Deferred members
Survey page