What WYPF members think

New rules to make local authorities run their services to 'Best Value' principles were introduced in April 2000. Under Best Value, all local-authority services (like WYPF) will be tested to stringent performance principles - every 5 years.

Best Value principles focus on:

• Challenging the purpose of a service
• Comparing performance
• Consulting the community
• Competing where appropriate

Shortly, WYPF will undergo its first 5-year review under City of Bradford Metropolitan District Council's rolling review plan.

A major part of Best Value is that services have to be constantly monitored against 'Key Performance Indicators' drawn up after consultation with people who use the service. We consulted our members through a series of major surveys. You can see the results here.

The surveys

Current members	Pensioners	Deferred members