Category Current members
Surveys sent out 75000 (approx)
Surveys returned 7902

Information about your pension scheme

How important is it to you to get this information every year?

Important
%

Fairly important
%

Fairly unimportant
%

Unimportant
%

Benefit Statement

92.08

6.68

0.52

0.72

Membership certificate

64.68

25.74

5.75

3.83

Annual Report

52.63

36.59

7.57

3.21

For Your Benefit newsletter

32.21

48.11

13.90

5.78

Information about paying extra for a bigger pension

56.80

30.66

6.47

6.07

Do you agree with the following phrases?

Yes
%

No
%

I like to see how much my pension is worth every year

99.06

0.94

I'm too young to be interested in my pension just yet

2.72

97.28
I like to see how the scheme is changing

94.56

5.44
It's nice to see how the fund is doing

94.52

5.48
I'm always interested to receive information that will help me improve benefits from my pension scheme

93.34

6.66
What the pension scheme offers
Which of these did you know you can get through your pension scheme? % who knew
Additional Voluntary Contributions (AVCs)

68.98
Tax-free lump sum

82.03
Spouse's pensions

69.22
Death-in-service benefits

83.13
Life Assurance

32.88
Ill-health benefits

42.27
Children's pensions

22.73
Retirement pension

81.68
Pension benefits you can transfer

43.08
Buying extra service in the scheme

53.44
What are some of the ways you have found out?

%
For Your Benefit newsletter

66.00
Employee's Guide to the LGPS

51.38
WYPF annual report

35.88
Your benefit statement

65.07
WYPF web site

2.62
Your employer's pensions officer

13.38
A colleague

25.46
Your personnel section

10.23
Your partner

10.55
Phoning the WYPF

14.39
Contacting WYPF
How likely are you to contact us in these ways?

Very likely
%

Fairly likely
%

Fairly unlikely
%

Unlikely
%
Phone

58.73

24.44

9.12

7.64
Textphone (for deaf and hard of hearing)

1.97

0.30

2.58

95.14
Fax

3.87

9.20

13.54

73.39
Letter

25.91

36.10

11.58

26.42
E-mail

8.45

13.06

11.66

66.83
Calling in person

6.95

8.05

14.14

70.87
WYPF – Communicating with you
Did you know WYPF has a website?

YES
16.95%

NO
83.06%
How likely is it that you'll:

Very likely
%

Fairly likely
%

Fairly unlikely
%

Unlikely
%
Use the website to find the latest information about the LGPS

10.12

19.48

22.75

47.65
Attend a pensions roadshow/visit to your employer

26.23

27.80

16.15

29.82
Attend an annual General Meeting

3.24

5.0

28.54

63.23
Attend seminars on scheme impovements

6.18

14.58

26.78

52.47

Other surveys:
Pensioners
Deferred members
Survey page