Pensioner2000Autumn

On the right track

This year WYPF has carried out one of the biggest surveys of Local Government Pension Scheme members ever. Surveying our pensioners was by far the biggest part.

We sent out more than 48,000 forms with the April issue of For Your Benefit. Over 20,000 forms came back! Thank you.

The survey has given us a very clear picture of how you see our service – and it seems we're on the right track.

Here are some of the main things the survey told us:

Over two thirds of those who responded said they wanted to keep on getting a pay advice every month, rejecting a suggestion to send an advice only when the amount changed;
95% said they wanted to receive For Your Benefit more than once a year. Most people wanted For Your Benefit twice a year. We're very happy to do that!

Our survey took in all sections of WYPF's membership: contributing members, pensioners, deferred members – and employers too.

Click here to read the results of the survey of pensioners.

Let's make it plain

Here at WYPF we want to make sure your pension scheme is as understandable as possible.

We're showing that we are committed to clearer communication by signing-up to the Plain English Campaign as a Corporate Member.

This means we will always do our best to make sure you understand the information you get about your pension scheme Click on the logo above to go to the Plain English Campaign's website.

WYPF due for review

New rules were introduced in April this year to make sure local authorities run their services to Best Value principles. Under Best Value, all local authority services, like WYPF, will be tested to strict performance principles every 5 years

Soon, we will undergo our first review under City of Bradford Metropolitan District Council's rolling 5-year review plan.

A major part of Best Value is that services have to be constantly monitored against Key Performance Indicators drawn up after consultation with people who use the service.

Our recent survey has been very valuable for this. For our pensioners we will be monitored on how quickly we pay benefits when members retire and overall:

The level of membership in WYPF;
How clear WYPF communications are; and
How efficient WYPF is.