West Yorkshire Pension Fund's
Quality Policy and Objectives


Our quality management system meets the International Standard ISO 9001:2000. This is an extract from our Quality Policy and Objectives statement in support of this standard.

  1. We will provide an efficient and effective service to all our scheme members by responding quickly to requests for information and advice.
  2. We will provide an efficient and effective service to all beneficiaries, i.e. current pensioners, dependants and deferred members and receivers of early leavers benefits by paying correct benefits on time.
  3. We will provide an efficient and effective service to all employers whose employees participate towards the LGPS, Police Pension Scheme or the Fireman's Pensions Orders by responding quickly to requests for information, advice and training and by providing detailed guidance on the implications of any new legislation affecting the scheme.
  4. We will aim to increase the number of active members in the LGPS as a percentage of numbers eligible to join by promoting the benefits of the scheme through appropriate communication activities.
  5. We will seek to continually improve the effectiveness of the quality management system and our service by reviewing the needs and expectations of our customers and our quality policy through regular Management Reviews.
  6. Our quality objectives are detailed in our Best Value Service Portfolio under Key Performance Indicators. The indicators are reviewed regularly at Management Review.


Signed

Signature

Stuart Imeson
Head of Service (Pensions & Investments)
May 2003