Planned maintenance on Saturday 11 April 2026

My Pension, the new online account and the employer portals will be unavailable on Saturday 11 April during the morning while we do some system maintenance. We expect these services to be available again in the afternoon.

Welcome to your new online pension account

Register now

Our all-new online pension account is now available! It helps you manage your pensions seamlessly and securely.

For your security, we'll guide you through a quick and simple identity verification check during registration, using some photo ID (like a passport or driving licence) and your device's camera. It's a one-time check to keep your account safe and secure, so please have your photo ID ready before you begin.

To set up your account you'll need to

know your National Insurance Number and date of birth, and
have access to your email account and mobile phone (if you have one)

Top tips for taking a picture of your ID and a selfie

try to use a phone camera rather than a webcam
make sure it's a well-lit space
watch out for any glare or reflections on your ID picture
look directly into the camera when taking your selfie

Register

More information about your new service

How to register (4m)

Why are we asking you to prove your identity?

We take data security very seriously. Unfortunately criminals and bad actors try to access online platforms with stolen IDs and personal information. To ensure that it's really you who is registering for your account, we've partnered with a specialist identity provider to secure your account from the very first moment.

What if I don't have any photo ID?

Unfortunately you won't be able to register online. Instead you'll need to call our Contact Centre on 01274 434999. They will be able to verify your identity in a different way, and then send you a special link to complete the registration process.

I don't have a device with a camera, what do I do?

No problem! Simply ask a friend or family member who has a mobile phone or tablet to sit with you while you register. You'll be able to complete your ID verification on their device, and then continue the process on your own computer once you've been verified.

You can also upload copies of documents if you have them, but we don't recommend doing it this way.

Where is the picture of my ID and selfie stored?

We keep your photo and ID pictures on a secure cloud server managed by our ID verification partner, GBG. After 30 days the images are deleted and only metadata about the verification process is kept.

Power of Attorneys

We’re not currently able to provide online portal access for Power of Attorneys (POAs). This is to help ensure that member data and records remain secure. We appreciate this may be inconvenient, and we’re sorry for any frustration this may cause.

We’re happy to provide information to a registered attorney in writing on request, and we will prioritise these requests wherever possible. If there’s anything specific you need, please let us know and we’ll do our best to help.