Prudential
Prudential’s member website: www.pru.co.uk/localgov
Helpline for existing members: 0345 6000 343
Thinking of starting to pay an AVC? Visit www.pru.co.uk/localgov to find out more and to make an online application. You can also manage your account here once you’re registered. You can also phone Prudential if you prefer to contact them this way.
Please check with your employer if they offer a salary sacrifice shared cost AVC scheme and have partnered with AVCWISE to manage this, as your AVC application may need to be done via your employer.
Scottish Widows
Phone: 0345 733 0805 (new applications) or 0345 716 6777 (existing policies)
For further information go to the Scottish Widows WYPF microsite https://www.scottishwidows.co.uk/work/westyorkshire.html
Service disruption - important information
Scottish Widows started a system migration in August 2022.
Unfortunately there have been some problems with this meaning that online access for members and administrators to their systems is currently unavailable.
Issues emerging due to the migration:
- Online access is currently unavailable
- Members and administrators are calling for AVC information because they cannot self-serve
- Higher call volumes
- Higher call wait times
Other issues causing service disruption:
- Some AVC contributions are not being allocated to members AVC accounts in a timely manner.
- Some disinvestment cases are being delayed causing delays in WYPF’s ability to pay some retirement benefits on time. We will however monitor the situation on a case by case basis.
Scottish Widows are working to resolve these issues and expect a fix in the next few months. We will keep you updated of any relevant developments to this situation.